Customer Service

Calkovsky Cinema Worldwide is dedicated to providing our customers with a superior level of service. Please see below for the ways in which we can assist you.

Contact Us

Email Us - we respond within 24 hours
Monday - Saturday, 7:00 AM - 4:30 PM (PST)

Conduct in our Company

Polite and respectful correspondence is a must. Please greet us with your name so we can get to know you. We provide personal care and service to each and every customer, and it's of such importance to us that we are listing at the top of our Customer Service information.

Can't decide which item best suites your needs?

We are here to help, so please don't hesitate to contact us. With so many options, whether cameras or lenses, if can be hard to decide! What may be fantastic for a pro may not suite a beginner-buying a camera or lens for the first time can be intimidating. That's where we come in. We can help you determine what best meets your needs and budget so that you will be very satisfied with your purchase.

Couldn't find what you were looking for?

Call us or email us--we may have it or may be able to get it. Keep in mind that our inventory changes daily, with incoming items from around the world. So some of our inventory is not yet listed!

Accepted Payment Methods

Where we think there may be possibility of fraud, we assume the right to refuse a sale.

Domestic & International

We accept PayPal, all major credit cards, wire transfers, US Postal money orders, cashier's checks, and checks from educational institutions.

We DO NOT accept: personal checks, cash, or Western Union. Again, we assume the right to refuse a sale where we think there may be possibility of fraud.

NOTE:

The shipments of orders paid via check will be delayed until the check has cleared (7 business days minimum). Orders paid via check will ship the day after the payment clears.
Payment made by wire transfer may take 3- to 10 business days to post. Orders paid via wire transfer will ship the day after the payment posts.

Shipping

All items are packaged the same day as purchased and ship either the same day or the next day via United States Postal Service (accept for order paid via check or wire transfer, as noted above). Overnight shipping is available--just let us know, as additional fees will apply. We will email you a tracking number for your purchase. We do not use UPS or FedEx.

Domestic

All items are shipped USPS Priority mail and, in most instances (within the continental U.S.), are delivered in 2 - 3 business days; however, this is not guaranteed. We are not responsible for any DELAYS once items have shipped. We want you to get your item fast, which is why we ship within 24 hours; but uncontrollable delays can occur.

International

All items are shipped USPS Priority mail or Express mail. Delivery times will vary by country. All international customers assume the responsibility of paying their countries Custom's fees and taxes. We are not responsible for any DELAYS once items have shipped. Items can get stuck in Customs for inspection. We want you to get your item fast, which is why we ship within 24 hours; but uncontrollable delays can occur.

Returns = Exchange

Please spend wisely. Please ask questions.

Calkovsky Cinema Worldwide has a No-Refund policy, but we offer exchanges or store credit. We expect customers to do research before adapting lenses or buying cameras, etcetera. We assume no responsibility for lenses that vignette on cameras they were not designed for. We will be happy to test C-mount lenses on our 4/3 digital system prior to purchase.

We are here for you before and after the sale. If you have a problem with your item, please contact us immediately and we will be happy to resolve the matter and exchange the item. Returns for exchanges must be done within three (3) business days. Returned shipping is paid by the buyer.

One thing we will make clear, we will be fair! Please, also, be fair with us.